Customer Satisfaction Feedback Form

The Client Satisfaction Measurement

The Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. personal information shared will be kept confidential and you always have the option to not answer this form.

INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees ands processing times among others.

INSTRUCTIONS: For SQD 0-8, please select the radio button that corresponds to your answer.

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